Knowledge Management Model for Modern Retail Business: A Conceptual Framework
نویسندگان
چکیده
This paper reviewed the relationships between the Knowledge Management (KM) activities and its perceived benefits in the knowledge based organizations. KM activities include: knowledge identification, knowledge acquisition, knowledge application, knowledge sharing, knowledge creation and knowledge preservation. And the perceived benefits of KM are fast customer responsiveness, operation excellence and high innovative intensity. Based on the above review, a conceptual framework for KM implementation in retail business organizations has been proposed. Finally the paper forwarded some limitations of the framework and based on which, directions for future research had been suggested. Keywords—Knowledge Management, Knowledge Management Activities, Retail Business, Knowledge Economy.
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